Frequently Asked Questions
Which Materials Do You Use?
At Luxspaces Studio, we use premium materials like archival-grade paper, poly-cotton canvas, FSC-certified wood, and eco-friendly inks to ensure your wall art is vibrant, durable, and sustainably made. Some pieces are also available in sleek metal or acrylic finishes.
How Do I Track My Order?
Once your order ships, you’ll receive an email with a tracking link and tracking ID to follow your package in real time. If your order includes multiple items, they may ship separately, each with its own tracking number.
How Long Before My Order Arrives?
- U.S. Orders:
Production takes 2–5 business days, followed by delivery in approximately 4–8 business days. - International Orders:
International delivery typically takes 5–20 business days, but can vary depending on local carriers, customs, and destination.
Which Payment Methods Do You Accept?
We accept a variety of secure and convenient payment methods to make your checkout experience smooth:
Major debit and credit cards (Visa, MasterCard, American Express)
Apple Pay (available on supported Apple devices and browsers)
Google Pay (available on supported devices)
Bank transfers and mobile money (where regionally available)
All transactions are processed securely and encrypted to protect your information.
Please note: PayPal is not currently supported.
What is Your Return Policy?
Due to the made-to-order nature of our products, we only accept returns or replacements if your item arrives damaged, defective, or incorrect. Please report issues within 7 days of delivery with supporting photos.
Can I Request a Custom Piece?
Yes! We’re happy to create art that fits your unique vision. Reach out to us with your request, and we’ll work with you to bring it to life.
Can I Change or Cancel My Order After Placing It?
Because each product is made to order and production begins shortly after purchase, we cannot guarantee changes or cancellations once the order is confirmed. If you need assistance, please contact us as soon as possible.